Ordering
As simple as clicking the buy it now button.
You will be directed to the Roman Cart Check-Out where you have a choice of making a secure payment by Debit/Credit card or Paypal.
If you have any instuctions to add please state in the additional information box.
Delivery.
Goods will be despatched by courier and delivered to your chosen delivery address. You will be sent an email when despatched.
Goods may be sent within 2 - 7 working days.
Cakes are baked on a Monday & Tuesday. Any orders requiring cakes will be despached on a Wednesday/Thursday the week following your order.
Delivery Charges
Ordes to the value of £150 UK delivery charge will be £8.20... orders to the value above £150 will be offered free UK delivery
Discounts
Any discounts, offers or free postage will be calculated when you Check-Out.
Returns Policy
4 Day Money Back Guarantee
If for any reason you are not completely delighted with your purchase you may return it within 14 days for a full refund or exchange (excl. P & P). Simply call us - we will give you the option of refund or exchange - no ifs, buts or maybes. Our aim is to refund you within a week of receiving your order back. We do not offer refunds for goods that have been opened.
Complaints Procedure
We take our relationships with our customers very seriously and expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within a few hours of receipt every working day, whether they be enquiries or complaints. It is possible however that at very busy times, that it can take a bit longer.
Any feedback at all is appreciated, good or bad.
Privacy Policy
Sugar and Gluten Free Products UK is committed to preserving the privacy of all visitors to our website at www.sugarandglutenfreeproductsuk.web.officelive.com
Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
Information that we collect from you
When you visit, or order products or services on www.sugarandglutenfreeproductsuk.web.officelive.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
Use of your information
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
Disclosure of your information
The information you provide to us may be given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process credit card payments and provide support services on our behalf.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.
Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to sugarandglutenfreeproductsuk@hotmail.com